|Sponsored by the HealthcareTrainingInstitute.org providing Quality Education since 1979|
On the last track, we discussed Alternatives to Anger. Three alternatives to anger are analyzing accusations, acknowledging imperfections, and teaching others.
#1 Active Response
As you know, anger management clients, like Allen, are more aggressive when their needs are unmet. Allen, age 42, was openly aggressive toward his family. Allen stated, "I am always exhausted and pissed off after work! My wife Sue and I have four children. She’s not much help, so I have to jump right in as soon as I get home from work. I don’t get any damn rest, so I’m always yelling. I feel like I have to yell at my kids and scream at my damn wife to get any peace!"
I explained to Allen that an Active Response can be used to negotiate. I stated, "With negotiation responses, the goal is to involve the other person in solving the problem. If Sue becomes upset when you yell at the kids for not doing their homework, you might try asking her, ‘What would you suggest to help us solve this problem?’" I find that if a client practices these active responses, he or she can better express feelings and needs when they feel angry. Are you treating an Allen who could benefit from a negotiation response?
Technique: Response Choice
Allen’s fallback position was chosen as half an hour of down time. Sue agreed that Allen needed down time after work, and suggested that he take an hour after work every day to relax. If this response had been met with resistance, then Allen could have used his negotiation response. For example, had Allen’s wife Sue not addressed his needs when he stated them, Allen may have said, "I know you need my help, but I am so stressed that I’m taking it out on the kids. How do you think we can solve this problem?" As you can see, this gave Sue an opportunity to accept responsibility in working toward a solution.
#2 Questioning Response
Carol, age 27, was a nurse at a busy city hospital. Sarah, one of Carol’s co-workers in the hospital, criticized her repeatedly for various forms of inefficiency. Carol stated, "She gets me so worked up. It didn’t really bother me at first, but after the third or fourth time I started getting so damn mad! I don’t know what her problem is, but she needs to figure it out. She pissed me off so bad the other day that I told a patient to go to hell!" Carol knew her behavior was unacceptable and could cost her a job.
Technique: Response Choice
I told her, ‘I understand you are upset, but could you tell me what bothers you about my slowness?’ Sarah said my being slow bothered her because she wound up with extra work. I think now I understand why she was on my case." By using a questioning response, Carol uncovered Sarah’s concern and was able to gain empathy. The conversation between Carol and Sarah was productive. Of course, had the conversation escalated Carol could have used her withdrawal response to control her anger.
On this track, we discussed Positive Responses to Anger. I described two types of responses. They are active response and questioning response.
What are two types of positive responses to anger? To select and enter your answer go to Test.